Tips for Providing good Delivery Instructions:
- Work/office deliveries can be tricky. Please provide in the "Instructions" field information that will help us locate your loved one quickly, such as the name and phone number of a co-worker who can escort the quartet to the recipient's desk or work area (if allowed) and possibly arrange for an "audience".
- Be sure to specify the recipient's first and last name. The receptionist at an office building may not know just by first name or pet-name. If you want the recipient to be addressed on the card using anything other than their first name, be sure to specify it in the "Message" field. (i.e. My Darling Pookie)
- Provide a mobile (cell) number if possible. To avoid spoiling a surprise delivery, we will try this number first when confirming details or reporting delivery problems. And this is likely the best way to reach you on the day of delivery if problems arise (like a security guard who won’t let us in the building).
- If you have not ordered a specific delivery time, but you know there is a specific time window that your recipient will not be available (i.e. out to lunch), please include this information in the "Delivery Instructions".
Answers to Frequently Asked Questions
Can I order a Valentine to be delivered on a day other than the 14th or 15th?
Depending on when Valentine's Day falls within the week, we may offer deliveries on a different day for an additional charge, but not this year.
Can I cancel a Valentine order?
Valentine orders may be canceled for a full refund up to 48 hrs prior to the day of delivery.
Are there any discounts available?
Yes! If you place your order before Monday, Feb 7th, you will receive a $10 Early Bird discount.
Once I've completed my order and provided my details, can I make changes to my order?
Yes. If all you need to do is make updates to the delivery instructions, you can use the link provided in
your confirmation e-mail to return and update that information. However, if you need to change the type
of Delivery, for example, changing to a "Specific Time" delivery instead of an "Any Time" delivery, you
will need to contact the Valentine Hotline at (919) 741-6582 to make the change. You must also contact
the hotline for any changes to be made within 48hrs of delivery.
What if my recipient is not there or is unavailable when the quartet arrives?
Depending on the timing and location of the quartet's next delivery, they may be able to wait for up to 20
minutes for your recipient to arrive or become available. If delivery cannot be made, we will attempt to
contact you and will do our best to make alternative delivery arrangements. Thus it is VERY IMPORTANT
that we have a phone number where you can be easily reached on the day of delivery.
What can I do if there is a specific time during the day that my recipient will not be
available?
If you order a Valentine with a 4-hour delivery window, but you know there is a specific block of time up to an hour that your recipient will not be available (i.e. out to lunch), please be sure to include this
information in the Delivery Instructions when you place your order. If this 1 hr block not sufficient, you will
need purchase a more specific delivery window to help ensure that delivery occurs when your recipient is available.
Can I order a Valentine for more than one person?
Yes. You may list multiple recipients on a single card to receive the Valentine together. Keep in mind,
however, that the standard prices only include a single rose. If you like, you may purchase a separate
rose and card for an additional recipient for $5.
Is there a price break for multiple Valentines to be delivered individually but at the same
physical address (i.e. two individuals or groups on different floors or in different parts of an office
building, retirement home, or apartment complex)?
Yes, this is available as a special order (not available on-line). Please contact Valentine Central for a
quote at (984) 999-0246.
